I’m afraid you’re going to have to bear with me while I rant.
There is a cliché which suggests that, when faced with unsatisfactory customer service; whether it’s rude waiters, incompetent engineers, brainwashed telesales operators or obstructive and intractable bureaucrats, the English consumer tends to capitulate under the weight of generations of ingrained politeness and good manners, irrespective of the odds of their complaint being successful.
This may surprise you, (although I somehow doubt it) but I have never been one to conform to that stereotype.
I’ve had Samsung smartphones on contract ever since they first came out a few years ago and I’ve always been very happy with them, but last year I bought Rhonda a basic pay as you go model because her American contract phone isn’t compatible for use in the UK.
It cost £30.
The phone worked fine for about six months, until the first operating…
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